The City of Los Angeles is embarking on a significant digital transformation by deploying Google Workspace Gemini across its entire 27,500-employee workforce in partnership with Google Public Sector. This strategic move aims to dramatically enhance communication, automate time-consuming tasks, streamline project planning, and ultimately elevate the delivery of public services to the city’s four million residents, leveraging the power of Google Workspace Gemini.
This initiative is a cornerstone of Los Angeles’s broader “SmartLA 2028” vision, a comprehensive digital strategy designed to modernize city operations and prepare the metropolis for a series of high-profile global events, including the 2026 World Cup, the 2027 Super Bowl, and the 2028 Olympic and Paralympic Games. The implementation of Google Workspace Gemini is central to this forward-thinking plan.
Modernizing City Operations with Google Workspace Gemini
The integration of Gemini, Google’s advanced artificial intelligence, into Google Workspace is set to revolutionize how city employees work. The technology will empower staff to accelerate communications, generate multilingual content for a diverse population, and improve the clarity and accessibility of public information. Specifically, city teams are already utilizing tools like NotebookLM to analyze grant documents, identifying crucial funding opportunities. Furthermore, the platform is being used to rewrite various city websites, aiming to achieve a ninth-grade reading level and make information more accessible to all residents through the advanced capabilities of Google Workspace Gemini.
Workflows across the city’s 45 departments are expected to be transformed, with Gemini assisting in tasks such as document summarization and in-depth data analysis. This technological infusion, powered by Google Workspace Gemini, is a key component of the current efforts to foster efficiency and innovation within municipal governance, contributing to the overall City AI transformation.
Preparing for the Future: The SmartLA 2028 Vision and Google Workspace Gemini
The “SmartLA 2028” strategy outlines a multi-faceted approach to leveraging technology for improved city living. This includes enhancing smart city infrastructure, optimizing data tools and practices for inter-departmental collaboration, developing user-friendly digital services, expanding connectivity and digital inclusion, and refining governance structures. The partnership with Google Public Sector directly supports these goals by providing the advanced tools necessary to manage complex operations and enhance resident-facing services as the city gears up for its role as a global host, with Google Workspace Gemini playing a pivotal role.
Empowering the Workforce Through Employee Productivity AI
Beyond operational enhancements, a core objective of this partnership is the upskilling of the city’s workforce. Los Angeles has conducted comprehensive training for all 27,500 employees, focusing on responsible AI usage, digital ethics, and data security. This proactive approach ensures that employees are equipped to leverage AI tools effectively and ethically, emphasizing that Gemini is intended to augment human capabilities, freeing employees from repetitive tasks to focus on higher-value work and critical decision-making, thereby boosting employee productivity AI.
A Strategic Partnership for Public Service with Google Public Sector
This deployment underscores Google Public Sector’s commitment to serving government agencies with secure and advanced AI solutions. Gemini in Workspace has achieved FedRAMP High authorization, providing a secure framework for government use without requiring costly add-ons or complex configurations. Ted Ross, Chief Information Officer for the City of Los Angeles, highlighted the significance of the partnership, stating, “By partnering with Google Public Sector and empowering our employees with Google Workspace, we are greatly modernizing the city’s approach to constituent services. We’re focused on upskilling our current employees, delivering excellent services to our residents, and redefining how city governments can accomplish their goals using digital government solutions.” The successful integration of Google Workspace Gemini is key to this modernization.
A Look Ahead: Los Angeles AI Transformation
The City of Los Angeles’s adoption of Google Workspace with Gemini marks a significant step in its ongoing digital transformation and its Los Angeles AI journey. By embracing cutting-edge AI technology, the city is positioning itself as a leader in efficient, citizen-centric governance, ready to meet the demands of its growing population and host major international events. This trend in AI adoption is becoming increasingly vital for public sector organizations seeking to enhance productivity and service delivery in the current technological landscape, making the implementation of Google Workspace Gemini a critical success factor.
