The City of Los Angeles has been recognized with an Outstanding Achievement award in the 2025 Government Experience Awards, presented by the Center for Digital Government (CDG). This significant honor celebrates the city’s commitment to developing and delivering more accessible, equitable, and engaging digital services for its residents. The award acknowledges Los Angeles’s dedication to innovative, people-first service design, its successful integration of new technologies, and its ongoing efforts to expand digital equity across the metropolis.
A Beacon of Digital Transformation
The Government Experience Awards, now in its ninth year, highlights governmental entities nationwide that are excelling in creating seamless and effective digital interactions for citizens. Winners are chosen based on their ability to blend human-centered service design with advanced technological tools. The Center for Digital Government, a leading research and advisory institute focused on technology policy in state and local government, bestows these awards annually.
Los Angeles earned its place among the honorees for its forward-thinking approach to modernizing its digital infrastructure and service delivery. This recognition comes as the city, under the leadership of Mayor Karen Bass, actively works to reimagine how Angelenos connect with their government across both digital and in-person channels. The Information Technology Agency (ITA) has been instrumental in this transformation, driving initiatives focused on improving user experience, enhancing cybersecurity, and upgrading technological systems.
People-First Service Design and Technological Integration
The award specifically commends the City of Los Angeles for its innovative strategies that prioritize resident needs. This includes the development of centralized platforms designed to enhance departmental efficiency and the coordination of Smart City initiatives aimed at improving urban living through technology. By focusing on user experience and integrating next-generation tools, Los Angeles is making it easier for residents to access essential city services and information.
Mayor Karen Bass has been a key proponent of these advancements, emphasizing the importance of efficient and responsive government services. Efforts such as the MyLA311 Modernization Project exemplify this commitment, aiming to improve the public’s experience with service requests through features like natural language digital assistants and enhanced communication channels. The ITA’s work in areas such as telework standards, technology upgrades, and user experience design directly contributes to the city’s ability to provide top-tier digital services and foster greater citizen engagement.
Championing Digital Equity
A core aspect of Los Angeles’s recognized achievement is its dedication to expanding digital equity. The city and county have been actively addressing the digital divide, a critical issue exacerbated by modern living and past crises. Initiatives are focused on ensuring that all residents, regardless of socioeconomic status or location, have access to reliable internet, digital devices, and the necessary skills to navigate the online world.
Many households in Los Angeles County still lack essential broadband internet service, with disproportionate impacts on lower-income communities and minority populations. The city’s efforts to bridge this gap are seen as vital for enabling full participation in democracy, society, and the economy. The commitment to digital equity is a testament to the city’s goal of creating an inclusive government that serves all its residents effectively.
The Information Technology Agency’s Role
The Information Technology Agency (ITA) plays a pivotal role in implementing the city’s technological vision. Beyond advancements in user experience and cybersecurity, the ITA has focused on establishing efficient, centralized platforms and coordinating crucial Smart City projects. Their ongoing work ensures that Los Angeles continues to deliver high-quality digital services, enhancing the overall experience for Angelenos interacting with their local government. The agency has a history of delivering user-friendly digital services and is crucial to the city’s continued efforts in digital transformation.
A City Leading the Way
The 2025 Government Experience Awards saw other leading entities recognized, including the City and County of Denver, Colorado, which secured first place in the city category, and the State of California, which took first place for state government experience. These awards collectively underscore a national trend toward governments prioritizing citizen-centric digital solutions, leveraging technology like artificial intelligence responsibly to enhance service delivery while maintaining a strong focus on accessibility and inclusion.
The Outstanding Achievement award for Los Angeles is a significant validation of its strategic investments and diligent efforts in modernizing government services. This recognition underscores the city’s commitment to leveraging technology not just for efficiency, but as a fundamental tool for fostering a more equitable and connected community for all Angelenos. This news serves as a positive development for residents seeking improved digital interactions with their city government.
